Loker Cloud Solution Architect - Cloud & AI Platforms, Support for Mission Critical - PT. Microsoft – Bonus Performa

Microsoft Corporation adalah perusahaan multinasional Amerika Serikat yang berpusat di Redmond, Washington, Amerika Serikat yang mengembangkan, membuat, memberi lisensi, dan mendukung berbagai produk dan jasa terkait dengan komputer. Perusahaan ini didirikan oleh Bill Gates dan Paul Allen pada tanggal 4 April 1975. Microsoft merupakan pembuat perangkat lunak terbesar di dunia menurut pendapatannya. Microsoft juga merupakan salah satu perusahaan paling bernilai di dunia.

• Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
• You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
• You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure PaaS to improve the quality, consumption, and health of the customer’s solution
• You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer’s solution
• You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
• You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
• You will share and gain knowledge through technical communities
• You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers

Required Qualifications

• 5+ years of technical engineering experience with coding in C#, Java, Typescript, JavaScript, or Python OR equivalent
• 5+ years of experience architecting and building enterprise services on Azure or AWS
• 5+ years of Azure PaaS experience with SME-level depth in:
• Azure Container Services (AKS, ACA, ACI)
• Azure API Management
• Azure App Service
• Azure Function
• Application Development
• Strong expertise in designing and implementing Azure PaaS solutions
• Skilled in writing secure, reliable, maintainable code with testing/debugging
• Proficient in GitHub and/or Azure DevOps
• Proven experience delivering complex enterprise software
• Comfortable operating in ambiguous, fast-paced environments
• Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
• Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.

Preferred Qualifications

• Familiar with Microsoft Cloud Adoption and Well-Architected Frameworks
• Deep knowledge of .NET Core, .NET Framework, and C#
• Strong background in DevSecOps and Site Reliability Engineering
• Proficient in application monitoring tools (App Insights, Prometheus, Grafana)
• Experienced in microservice design and container ecosystems (Kubernetes, Docker, Service Mesh)
• Strong experience in Azure storage, networking, and compute solutions
• Knowledge of high availability and disaster recovery for IaaS
• Familiar with Azure security services/features
• Skilled in infra-as-code using Azure Bicep, ARM templates, Terraform, Ansible 
• Experience in systems management, network operations, software support, IT consulting, or related roles.
• Solid understanding of client/server, networking, and Internet technologies fundamentals.
• Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
• Knowledge and experience in Microsoft Copilot products, AI, and Machine Learning
• Knowledge and experience in Azure relational databases and NoSQL database services
• Knowledge and experience in open-source technology like LAMP