Posisi Tersedia Freelance Admin Marketplace - PT. Torch.id – Langsung Interview

Torch.id is a prominent Indonesian brand, provider of bags, luggages, traveling apparels and gears — which leverages data-driven research and design— to deliver innovative solutions to its customers.

With a strong presence in Indonesian e-commerce since 2015, Torch.id is now expanding its reach through O2O stores in major Indonesian cities 🛒.

As a growth company, Torch.id has won three prestigious national awards, including two Indonesian Good Design Awards and the Anugerah Bangga Buatan Indonesia Award 🏆. In addition to these national recognitions, Torch.id has also received an international acclaim, the Golden Bauhinia Cup 🏆.

These awards show how much we care about the our beloved customers, the quality of our products and how innovation has been embedded in our DNA. These things also show how hard our great team works and grows 👥.

We aspire to become a prominent local brand with a global reach in the near future 🚀🌍.

Join us! We look forward for the opportunity to collaborare with like-minded individuals who share our aspirations and demonstrate a strong commitment to achieving success💪!

Job Overview

We are looking for a Freelance Admin Marketplace to join our growing family. This position is essential for ensuring that the online store operates efficiently, orders are processed accurately, and customers receive a seamless shopping experience. Their contributions are crucial to the success of the e-commerce arm of a fashion retail business.

Job Roles:

1. Order Processing: Handle and process online customer orders, ensuring accuracy in product selection, pricing, and shipping information.
2. Inventory Management: Monitor and manage e-commerce inventory levels, coordinating with the merchandising and logistics teams to maintain adequate stock levels.
3. Shipping and Fulfillment: Coordinate branch store teams to ensure that orders are packed, shipped, and delivered on time, and track order shipments.
4. Payment Processing: Manage online payment gateways, process refunds when necessary, and ensure secure and efficient payment processing for customers.
5. Returns and Refunds: Handle returns and refunds according to company policies, including managing return authorizations and processing refunds promptly.
6. Data Entry: Accurately enter and update data related to online orders, inventory levels, and customer information in the e-commerce system.
7. Collaboration: Work closely with cross-functional teams, including merchandising, marketing, and customer service, to coordinate e-commerce operations.

Job Qualifications:

1. Educational Background: A bachelor's degree in business administration, e-commerce, marketing, or a related field is preferred.
2. Experience: Min. 1 year of experience in e-commerce, retail, or administrative roles is beneficial.
3. Technical Skills: Familiarity with e-commerce platforms (e.g., Shopee/Tokopedia/Tiktok Shop, etc.).
4. Attention to Detail: Meticulous attention to detail to ensure accuracy in order processing, data entry, and content management.
5. Adaptability: The ability to adapt to changing e-commerce trends, technologies, and workload.
6. Problem-Solving: Effective problem-solving skills to address customer issues and resolve technical website-related challenges.
7. Organizational Skills: Strong organizational abilities to manage multiple tasks, prioritize work, and meet deadlines.
8. Team Player: A collaborative attitude and willingness to work closely with various departments to support e-commerce operations.